General Warranty Terms and Conditions
The warranties set out in these General Warranty Terms and Conditions are given by Volkswagen Group Australia Pty Limited ABN 14 093 117 876 (Volkswagen Group Australia) of 24 Muir Road, Chullora NSW 2190.
You may contact us by phone on 1800 607 822 or by email on firstname.lastname@example.org.
The benefits to a consumer given by these warranties are in addition to other rights and remedies of the consumer under a law in relation to the goods to which the warranties relate.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Any claim under the terms of these warranties should be referred to an authorised Volkswagen Dealer. A consumer must, at its own cost, present the vehicle to an authorised Volkswagen Dealer together with the vehicle log book.
New Vehicle Warranty
The New Vehicle Warranty is for 3 years unlimited kilometres.
The Paint Warranty is for 3 years unlimited kilometres.
The Corrosion warranty of the main steel body structure is 12 years unlimited kilometres. Amarok is 6 years unlimited kilometres.
Warranty for accessories fitted on the vehicle at time of delivery is 3 years unlimited kilometres warranty.
Warranty for Volkswagen Genuine Parts and Accessories is 2 years unlimited kilometres warranty, exclusions apply.
The above warranties commence from the day of delivery of your new Volkswagen vehicle. It is the responsibility of the Volkswagen Dealer to report the correct delivery date into the Volkswagen Group Australia systems to start the warranty.
Volkswagen Group Australia guarantees that within the relevant warranty periods any part or component of your vehicle that is found to be defective from manufacture in materials or workmanship will be repaired, replaced or adjusted by any authorised Volkswagen Dealer free of charge.
The owner/customer/agent of the vehicle is responsible to present the vehicle to an authorised Volkswagen Dealer at their expense and to collect the vehicle at their expense, in the case of all warranty repairs.
It is not a requirement of these warranties to be provided with alternative transport.
Where to have Warranty Repairs carried out
When a warranty repair is required, it is the responsibility of the owner/customer /agent of the vehicle to report the defect to an authorised Volkswagen Dealer.
All authorised Volkswagen Dealers are able to carry out warranty repairs on all Volkswagen vehicles. All warranty defects must be reported to an authorised Volkswagen Dealer as soon as possible and within a suitable time.
Paint and Corrosion Warranty
Paint and Corrosion Warranty defects must be reported to an authorised Volkswagen Dealer as soon as possible and within a suitable time. These repairs may require the vehicle to be inspected by a representative of Volkswagen Group Australia. Once approval is given after the submission of a Paint defect report, the repair must be commenced within 30 days. If this cannot be carried out approval must be sought from Volkswagen Group Australia.
What is not covered by Warranty
Repairs that do not fall under the term “defects from manufacture” such as:
Wear and tear. Any parts that wear out as part of their normal operation (e.g. clutch linings, brake discs and pads, brake linings, wiper blades, globes of all types (including Bi Xeon and LED), fuses, trims brakes, diesel particulate filters, catalytic converters, all belts, tyres, wiper blades, spark plugs, filters, Satellite Navigation update disks and all other parts of your vehicle that have been subject to normal wear and tear).
Motorsport. Any parts that have been influenced by any form of motorsport such as racing, track days, hill climbing and rallying or similar activities.
Modifications. (i) Any modifications or repairs or dismantling that have not been approved by Volkswagen Group Australia, including but not limited to changes to original equipment and the fitment of non approved parts or accessories. (ii) The changing of ECUs or the upgrading of software within any ECUs in the vehicle relating to any systems. (iii) Non approved rust treatments and paint or fabric protection and window tinting. (iv) Any alterations that have changed the design or performance from that originally supplied from Volkswagen Group Australia.
Misuse. (i) Any defects resulting from driver negligence, misuse or abuse. (ii) Towing beyond the specified load and capacity. (iii) Driving the vehicle after the loss of fluid such as coolant, oil, refrigerants or after warnings systems have advised the driver to stop the vehicle. (iv) Driving the vehicle in off road conditions beyond the designed or intended use of the vehicle.
Damage. Any defects resulting after an accident, impact, fire or illegal use or malicious or accidental damage to your vehicle (including damage by a third person).
Fuel and Oil. (i) Any defects resulting from the use of non-approved fuel or oil, including the use of the incorrect octane rated fuel. (ii) Any defects resulting from dirt or water in fuel, oil, coolant or other fluids.
Environmental conditions. Any defects resulting from airborne industrial pollutants including acid rain, industrial fall out, salt, sand, stones, tree sap, bird and animal droppings, windstorm, hail, flood, lighting or other Acts of nature.
Car care. Failure to maintain and care for your vehicle including the body paint and trim in accordance with Volkswagen Group Australia’s recommendations, or improper maintenance including incorrect cleaning agents.
Reporting. Failure to report warranty defects within a timely manner and then have them repaired quickly, including paint and corrosion repairs.
Servicing. Failure to have your vehicle serviced within the times and recommendations of Volkswagen Group Australia, including the use of Volkswagen approved parts.
Tyres. Tyres are covered by the warranty from the individual tyre suppliers. This is claimed from the tyre suppliers by your authorised Volkswagen Dealer if a tyre is found to be defective within the new vehicle warranty period. Tyres will be assessed on the percentage of wear and the customer reimbursed the amount remaining.
What the customer must pay for
The Volkswagen New Vehicle Warranty does not cover the costs of routine maintenance of your vehicle. You must pay for:
(i) Prescribed maintenance and service adjustments to your vehicle and parts or fluids used in connection with these.
(ii) Wheel alignments and wheel balancing and other adjustments relating to normal wear and tear.
(iii) Any parts that wear out as part of their normal operation (e.g. clutch linings, brake discs and pads, brake linings, wiper blades, globes of all types (including Bi Xeon and LED), fuses, trims, brakes, diesel particulate filters, catalytic converters, all belts, tyres, wiper blades, spark plugs, filters, Satellite Navigation update disks and all other parts of your vehicle that have been subject to normal wear and tear).
(iv) Damage to DVD /Navigation units caused by misuse or using copied CDs or DVDs.
* The information and multimedia content contained on this page is an overview intended for awareness purposes only. Visuals, illustrations and multimedia content may show specifications, accessories and options not available in Australia. Left-hand drive models might also be shown.
All product features, specifications and options are subject to change without notice. Dimensions, capacities and performance specifications apply to standard vehicles. Volkswagen Group Australia suggests you always contact your nearest approved Volkswagen Dealer or the Customer Care Centre to confirm specific features and applicable terms and conditions.